Refund and Return Policy

At VastraKing, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) for a refund or exchange, subject to the following conditions:

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item(s) must be returned within 30 days of the delivery date.
• The item(s) must be unused, unworn, and in the same condition as when you received them.
• The item(s) must be returned in their original packaging, with all tags and labels attached.
• You must provide a valid proof of purchase, such as an order number or receipt.

The following items are not eligible for return:

• Items marked as final sale.
• Gift cards.
• Personalized or custom-made items.
• Underwear and swimwear (for hygiene reasons).

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Email Address] to request a return authorization. Please provide your order number and the reason for the return.
2. Once your return is authorized, we will provide you with a return shipping label and instructions on how to package and ship the item(s) back to us.
3. Pack the item(s) securely in the original packaging, with all tags and labels attached.
4. Affix the return shipping label to the package.
5. Ship the package back to us using the designated carrier.

3. Return Shipping Costs

If the return is due to our error (e.g., you received the wrong item or a defective item), we will pay for the return shipping costs. In all other cases, you will be responsible for the return shipping costs.

4. Refunds

Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used to make the purchase.

Please allow [Number] business days for the refund to be processed and reflected in your account. The exact timing may vary depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team at [Your Email Address] to request an exchange. Exchanges are subject to availability.

If the item you are exchanging for is of a higher value, you will be required to pay the difference. If the item is of a lower value, we will issue a refund for the difference.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at [Your Email Address] within [Number] days of receiving the item. We will arrange for a replacement or refund, depending on your preference and product availability.

7. Non-Returnable Items

As mentioned earlier, certain items are not eligible for return, including:

• Items marked as final sale.
• Gift cards.
• Personalized or custom-made items.
• Underwear and swimwear (for hygiene reasons).

8. Contact Us

If you have any questions about our refund and return policy, please contact us at:

[Your Email Address]

[Your Company Address]